ProgressCRM, developed by ASI Europe, was rated no.1 among suppliers who serve charities with greater than £1m in turnover.
Progress CRM was rated higher in "ease of use", "% who would recommend", and "overall rating" than both Raiser's Edge by Blackbaud and CARE by Iris.
"We are pleased that once again ProgressCRM is rated highly by our customers," said Robin Fisk, global fundraising product manager for ASI. "Our commitment to our customers and to ProgressCRM is stronger than ever and we expect to continue to expand functionality as well as add new ProgressCRM customers in 2010."
ASI Europe was rated higher in "knowledge of charity sector" and "commitment to charity sector" than both Raiser's Edge by Blackbaud and CARE by Iris.
"Our high rating in knowledge of and commitment to the charity sector, combined with our rich membership heritage, demonstrates our commitment to become the UK's leading not-for-profit technology expert and provider," said Niroo Rad, managing director of ASI Europe.
Now in its third year, the Civil Society CRM Software Survey attracted the participation of 208 organisations. Half of these have an annual income of between £1m and £10m, while the other half is split between those in the <£1m income bracket (34 per cent) and the £10m+ income bracket (16 per cent).
