According to the annual CRM survey results just released by CivilSocietyIT magazine, ProgressCRM was again the highest-scoring package for Customer satisfaction.
It's not surprising. With Fisk Brett now part of ASI Europe, Progress users have always been well supported by the company's Customer Care team. In fact, some customers have been using Progress since Fisk Brett first launched the product nearly 20 years ago.
The annual CRM survey also reports that "Charities are becoming less satisfied with their CRM systems and reviewing them more frequently as a result. Some 38 per cent of the 174 respondents said they would be reviewing their CRM software in the next year, up from 35 per cent in the previous year's survey, while the number admitting to never reviewing fell from 29 to 27 per cent. However, this has not yet meant more charities are replacing their CRM systems, with 39 per cent now using their current system for more than five years, up from 32 per cent."
Its time they all take a look at ProgressCRM.
