This inaugural survey was run online, and asked respondents from the UK charity sector specific questions about what they saw as the key challenges and opportunities for 2010 and beyond. One hundred and fifty people took the time to complete the survey, and they worked in a variety of functional areas (IT, fundraising, management etc). The organisations they represented were small, medium and large not-for-profit organisations, based on number of employees. The analysis of results highlights any differences according to organisation size, where relevant.

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A simple look at how organisations can benefit from rolling-out the use of a CRM system across all their departments.

What do we mean by 'widening out the use' of your Customer Relationship Management database and how do you go about it? Put simply, we mean thinking about other uses for ProgressCRM and other data that you might want to capture.

Robin Fisk discusses how charities can use their database software to manage relationships with supporters, illustrates the benefits you should expect and provides some best practice tips for getting the most out of your database.

Business processes can make or break our organisations. This article by Robin Fisk looks at the effect of processes on our bottom-line, examines the different approaches to changing them, the impact that IT can have on them, the characteristics of successful and unsuccessful business process redesigns and their suitability to charities.

The old cliché has it that ‘cash is king' - without a steady cash flow any organisation's viability is questionable. In this article, Robin Fisk discusses how to use your supporter database to identify the best fundraising methods for your charity to help you secure its future.

What do you use Progress for? Just as your donor database? Or maybe only to help you run your membership schemes? Have you thought about expanding your use of Progress to encompass other departments? Many other customers have and find using one database for all their organisational needs extremely rewarding.