SSAFA case study with TaskCentre

The Soldiers, Sailors, Airmen and Families' Association (SSAFA) Forces Help is the leading national charity committed to helping and supporting those who serve in our Armed Forces, those who used to serve, and the families of both. Their legacy bespoke ‘Contact Management System' had long since not been able to offer the fundraisers enough functionality and performance, and SSAFA Forces Help chose Progress in 2003.

"Users had been updating records incorrectly, and we had a lot of inconsistencies" explained Database Administrator James Yankah-Ashun, "Our evolving business requirements and processes led to the need for a new database to replace our IBM AS400 bespoke database. "We needed a flexible system, and having looked around, we chose ProgressCRM for that flexibility"

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